Quantum Network & Promotions (Quantum Web Solutions)

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**UPDATED**

 

Early last week I was given some disturbing news, Quantum Web Solutions/Quantum Network & Promotions has sacked all of it’s development staff, sales staff and design staff and is officially shutting down web development operations.

Instead it will be concentrating on hosting the clients that are already hosted with Quantum Web, which means anyone with Quantum Hosting is fine for the time being. However for how long and will they suddenly just decide it’s non profitable and shut down hosting one day without warning? Who knows!

For those that are still with Quantum Hosting, there are some things to really consider:

  • What will happen if your site needs bug fixing?
  • What will you do if you suddenly decide you need some new features?
  • what if you go through some re-branding and want to change the look n’ feel of your website!?!

Basically what on earth will you do now ALL support is gone? I cant see anyone being happy having a website that is now locked into one developed state. No online business I know is happy with a site to confidently say “we do not require any more work/features ever again”.

Here is a review site with clients posting about their troubles contacting the company.

 

Quantum Hosting Email!

Quantum has finally started to contact customers, providing an explanation for why they have not been contactable recently, apparently they (Quantum Hosting) "shared an office" with Quantum Network & Promotions and that now it has stopped trading the phone lines were lost, however they are owned by the same people so I dont bye this... - anyway, please have a read of the email - there is a contact email address finally and you can all now contact them! 🙂

This email is to let you all know that your websites are very safe and secure. You may have heard or been contacted by a third party telling you that Quantum Hosting and Support is no longer trading.

This is simply not true, Hosting & Support continues to trade as a strong Vibrant company.

Quantum Network and Promotions is no longer trading, this is mainly due to a sustained attack from a number of Competitors and ex members of staff.

This has meant that we want to concentrate on servicing our existing customers, ensuring that you receive the best possible service.

If you need to contact us please use the email address info@hosting-support.co.uk and we will respond as soon as possible.

Our new phone number will be up and running over the next few days and we will forward this as soon as we can.

I apologise for our old number going unanswered – however as we shared an office with Network and promotions we no longer had access to our numbers.

I would like to thank you for your patience over the last week and once again reassure you that your Hosting and support package will remain unaffected.

Let me just point out that I have never said that Quantum Hosting had stopped trading, so I don't know who has been.  However I'm happy that you guys can now directly contact them again... This completely validates my blog - Quantum are in Liquidation and Quantum Network & Promotions have stopped trading.

 

What has been happening in Quantum the last 2 weeks…

A few months ago, Quantum Web Solutions liquidated, as posted on this blog, all assets and employees were transferred to 1 of 3 new companies set up in it's wake:

Quantum Network and Promotions
- No assets
- Clients still in dev
- Employees

Twipple
- SEO

Quantum Hosting and Support
- Existing Linesave sites
- Existing Quantum sites
- Existing Tovuti sites

Quantum Network & Promotions has not liquidated (http://companycheck.co.uk/company/07340407 – still says active as of 02/07/2012), however as the above email from Quantum states, they have officially stopped trading.

I have been told the following which I share, but is of a personal opinion of the person who said it:

All staff were told "This is the end of Quantum, but we will keep the hosting going" – but then a few select members of staff were approached and offered a position at a new company called "Tazamo" - http://www.tazamo.co.uk/

Suspicious employees who were not approached, but enquired, were told that there was no new office or anything.

The following is what I know about the new company:
- Same management - Chris Hurst, Paul Walker & Bernie Hurley
- Most, if not all of the same sales team

It would seem that the above is correct, all lines of communication between clients and Quantum have been lost, the only people who are in touch with Quantum are a select few clients who have been contacted by a blocked number and asked for payments for various stages of development. I would make sure you are paying for something you are receiving before you shell out any money.
Dont forget that if you paid using a credit card, you can always reverse the charges and get your money back - that's if they do not deliver what your paying for of course.

My sympathies go out to all the staff who this week are going without a job and now must attempt to find new employment, lets face it, having “worked at Quantum” on your CV is not going to do much… But I also feel sorry for all you clients who now have the headache of chasing after them and making sure your site is future-proof.

 

Website Offline? Office Phones out?

I'm getting a number of reports that customers websites are going offline for hours at a time and that any attempt to phone Quantum has failed, even more worrying, attempts to email Quantum are also failing and mail is getting bounced!

Anyone who wishes to get in touch with Quantum will have to keep trying the numbers that were on the website - you could even try visiting the offices as I believe a few staff are still working there to sort things out. The email above also contains a new email address which you can apparently contact them on.

The Quantum website went offline completely last night - not sure what is going on there?

 

Report your story

I'm urging everyone to comment on this blog and most importantly, contact Rogue Traders with your story with this company, employees too. Feel free to note me and this blog as a contact - I will be more than happy to assist with any investigation.

http://www.bbc.co.uk/watchdog/rogue_traders/

 

Finally

To those who have already got their site from Quantum and are looking for hosting and/or support for their website, or if your thinking of leaving Quantum but need someone to look after your site and offer support, I have started offering such a service – you should read more about what you will need before looking at our Quantum Hosting package.

For those who wish to host their site on their own hosting account, I can also help with this so please do not hesitate and contact me.

Author: Dean Williams

I'm a Web Developer, Graphics Designer and Gamer, this is my personal site which provides PHP programming advice, hints and tips

  • Hi, I couldn't believe my eyes when I came across your blog about Quantum Web. Suddenly everything made sense, the unanswered emails and phone calls for weeks on end. I checked with Trading standards and the Companies house and they have confirmed that Quantum are OFFICIALLY in liquidation and even given me the address of the Official receiver (liquidator). I am a single mum of two who was on benefit. My father passed away and left me a little bit of cash so I used it to open up an e-commerce and get off benefit. I paid quantum web £1230 to make me a website. Usual story, they have been messing me about since January and I have not heard from them from the moment they got my second payment. I can still access the website they built. It says it is live but it is not visible to the public. I am nowhere to be seen on goggle and yet they promised I would be on the first page. My web host is YOLA. Even though the website is not perfectly finished, do I have to forget about it and start again with someone else or can it be salvaged? I know absolutely nothing about IT as you can probably tell. I am panicked right now and close to tears. Please advise me what can I do? Thank you and kind regards

  • Hey Maxine, you will not appear on Google until your site is accessible - at the moment you can only access it when logged in as an admin, so this is all normal.

    I will email you now.

  • Adam

    Hi Deano, thank you very much for the helpful information. I have been calling them for days with no success as well as dozens of emails with no reply. My website is complete and still in the holdings page, I have paid for it in full. I have also requested an extra feature on it, which I paid for in half up front, over a month ago, and it has not even been started. I'm in a bit of panic, and don't know what to do, I would like to take my website elsewhere so I can host it and have it completed. How can I do this baring in mind the difficulty of getting hold of them. Any help would be great fully appreciated.

  • wendy bowen

    hello
    we have had the same situation happen to us. we have an ecommerce site that has the sercuirty certificate purchased, but is not visible on the web
    please can you assist
    regards and thanks
    wendy

  • Hi I have a ecommerce self content online shop website made by Quantum. It has been up and running for just over a year as all seemed ok I had not rushed into getting it all put into my name to change servers as it was all free hosting for the first year.I did recieive a email from them saying to ignore rumours they were going bust and was a little suspicious but stupidly still didn't catch on . now i know they are no longer and my website keeps crashing and i can't get hold of any one. No other server will take it on coz I can't get needed info from quantum . just don't know what to do luckily i have a few friends who understand more than me so I have some kind of copy of it but only being a small business and not being very computer literate i just don't know what i can do. i have put so much time and effort into this website not to mention money i really really do not want to lose it can you help please... thank you sally

  • Shakira

    Ihave contacted watch dog, and since i have informed Lisa that i will not be handing over anymore money until the site has been passed to me i have not herd anything else from her.

  • George

    Check out Tazamo Terms http://tazamo.co.uk/terms !! must have copied it from an ecomm site as they refer to: 'foodstuffs', postal delivery times ... prices, availability, delivery and returns.
    WHAT HAS THIS GOT TO DO WITH WEBSITES AND HOSTING???

  • jess

    Hi
    I have myself been doubting Quantum for a few weeks and now have evidence that they as everyone else here knows are con men.
    I have just paid out nearly 10k for a site I can not us and has not been completed. It is available for me to access but not live on the web yet. It has issues that have not been sorted and even after they had gone into liquidation I had calls from a director saying things had been delayed and also a staff member. After giving them an additional week to sort things and a new email address to contact them on I am still waiting. My emails bounce back or go unanswered and at times I am unable to access my site.
    I am really angry with myself for getting in this situation and even more angry for the money I have lost. I am now going through the legal angles.

  • Jess
    If you paid any by card, go to the card claims dept of your bank, before you pay out more money, via lawyers.

    Any payments made to quantum before Feb 2012 will be 100% paid back to you under the insurance cover, product not received after payments made!

    Payments after that are a tiny bit more open to issues. Reason being (as advised by my bank) Quantum traded as he old name of Quantum Web Solutions and received payments under that name until Feb 2012, then they secretly and quietly liquidated that name, without informing customers and proceeded to chase for money now trading as Quantum Networks and Promotions Ltd. Therefore moneys paid before this '1st change' are 100% covered and refundable by bank.

    They advise me that though the last name Quantum Networks and promotions has not 'officially' declared liquidation via companies house....they are very likely to be liable for any payments made after name change as... 'QUOTING HALIFAX BANK' the evidence proves they have been acting dishonestly and misleading customers and therefore 90% chance of clawing back any remaining moneys.

    The banks will also pay you directly within 3-5 days of receipt of claim. It is standard practice they say that on the merits of your first claim letter they will pay first and investigate later, to ensure you are not skint etc.

    So hopefully you paid some or all by card and this may help and ease your pain.

    Good Luck

    Barry

  • rob davis

    Its one thing for the company to go bust, but it seems terribly unprofessional for them to:
    a) blame it on blogs and ex employees (why would the "new" company blame the other company dying on anything at all, if they are unconnected?)
    b) create a "new" company which deny all knowledge of customer problems during the downtime.

    This all seems terribly shady.

    Its not going to be suprising at all when this "new" company starts to offer programming services really, is it.

  • mariam

    Hi,
    I know Quantum have said they will continue to offer hosting and support, but will they shut down the Tovuti system, thereby making my site lost forever? If so, is there anything I can do to save it?

  • Hi Deano, I just wanted to know if Quantum are going to 'switch off' the Tovuit back end system? If so, will I have lost my site forever? Is there anyway I can get it transferred to a more respectable company.. I do want new hosting. Thank you in advance.

  • Me to, i have a half authored ecomerce web site, no way of finnishing it, £750 worse of have and have no idea what to do next, i need help

  • George

    Does anyone know if Quantum Hosting are still at 14 The Square, Shrewsbury?

  • Suzanne

    Our website seems to have completely disappeared now. We have no idea how we can get the site back and moved to another host. As a sole trader, and in a very turbulent market we are already struggling and the website is the only real way for us to present our work. Any idea on what we can do, or is this a case of starting again?

  • Confidential

    You guys are such b****tards. As a firm Quantum completely screwed me over. They pointlessly then tried to take me to court. They lost. The judge threw out the case and warned that such cases are a waste of the courts time. On top of this I get regular requests from your developers and graphic designs to connect with me on linked in and other stuff. You stupid people! You do a crap job. Not on time. And not once do I get an air of quality from ANYNOE I worked with at Quantum

    That’s why I wrote you all a long email asking outright whether this whole thing was a big sham! It turns out I was right.

    Bernie or Bernard or whatever the hell his name was is a bloody crook! On the first phone call I had with him he called me a “fucking crying girl”. What kind of CEO or manager is this guy?? And then the SHEER AUDACITY to try and take ME to court??

    Where were all you guys when your boss was screwing me over? I tried to connect personally with all you guys –you knew I was a decent guy who didn’t have much money and was pursuing my dream. Why didn’t you stick up for me?

    I pleaded and pleaded with EVERYONE at Quantum. Including you! I tried to show you the error of your ways and how bad it is to treat clients in a bad way. No-one listened to me and one false promise came after another.

    WHENEVER you work for someone you MUST never let go of your personal integrity. THAT’S ALL we have in this world. If you are working for someone who is screwing around with others and treating them with gross misconduct then you should raise your voice at all costs. Indirectly no-one at Quantum seemed to be doing this (at least in my ordeal with you guys) and now you are all made redundant. It’s a horrible experience and I feel for you. But all you employees aligned yourself with bad people and I'm glad bad stuff has happend to you.

    Imagine all the poor businesses you have screwed over and their financial burdens. You are dealing with people's livihoods in some instances. You guys should be ashamed of yourselves!

    You still have my bloody deposit! Rot in hell!

  • In Confidence

    Quantum Web Solutions or whatever they call themselves went under a while back. However tmrw the officia ligigator "Sharma and Co" is dealing with a letigation tmrw for Quantum Promotions something

    I think they are all scum! From what I can see Bernie and Sharma are buddies. Sharma is not helpful AT ALL.

    Please can you guys call Sharma and demand to know what is going on??

    They are determining who are the creditors and when I wrote an email he said "oh no, we are not dealing with this company, we are only dealing with Quantum Promotional"

    Any others in the same? What steps are we all taking to get our money back???

  • Hey "Confidential",
    Unfortunately I never had the opportunity to work with you, else I would have been doing something to help. I left Quantum way before it went bust so I'm not here looking for any sympathy or anything - I know Quantum screwed over allot of people, but unfortunately I only came to realize this a few months before I left the place. While I was working for Quantum I only ever tried to help clients, as many of them will confirm. I'm not saying I'm the only "good apple" since there were quite a few employees there who worked extraordinary hard to help whomever they could.

    As I explained to many of the clients I worked with, it wasnt down to us (developers) that site's went unfinished, our managers would constantly push for things to be done and would refuse to allow us the time to do anything correctly. Many of us worked in breaks or on evenings/weekends to try and complete things that were... crap. But at the end of the day we all needed the job and we were all looking for a new job.

    However I do completely understand your hatred for everyone at the company, and for anyone to add you or ask for recommendations is a joke, no matter how hard they may have tried, unless they have sorted you out then what is the point...

  • Confidential

    Have just spoken to the Scum Lisa Salmon. What a slimy fish! Haha

    I sent her an email and gave her a good earful and how we all would not be going away. And that simply changing your name is not a clever way to hide from the law.

    I also warned her that being tight and chummy with the litigators is not going to save her either.

    Quantum Web hosting is going into litigation tmrw. Technically I am still a client right? I was going to be “hosted” on their servers etc? I have paid a deposit and still not received a website-ergo I still should be a client. I bet you they are using a trick whereby all the old clients are not included in this new rosta of clients so I wont get a penny. Just boils my blood this whole fiasco!
    Please someone help!

  • Confidential

    Thanks for running this post Dean. I appreciate that you are trying to do good by everyone.

    Can you somehow try to mailshot all concerned parties that tmrw the other version of Quantum is going bankrupt and that its the last chance to perhaps get some funds? Seems the litigation guys are chums of the directors

  • Andrea

    Hi Dean

    We have a finished tovuti e-commerce site hosted by Quantum.

    We desperately want our site moved to another hoster and would appreciate any help you could offer.

    We purchased the domain name ourselves, so have control over that, but obviously can not get hold of Quantum regarding the files and database.

    Thanks

  • p

    Just had an interesting phone call from someone at IRUN asking if i still want my website as Quantum Hosting has asked them to take over hosting as they only have one mobile number now and may go offline any day now. Have you heard anything your self ?
    Cheers P

  • Hi - my site has been branded as having no security certificate! I paid for this back in june - no response from anyone at Quantum......anyone else had the same...have they taken the money and run???

  • Any chance you can help me move our site before it is lost looks like I'm one of many mugs....

  • Stay away from Quantum. They say they are concentrating on hosting but my site cannot be found or see. Have had to have the whole thing redone and set up on wordpress for free. You can do this yourself. You do not need companies like QUANTUM.

  • Hey David!
    I agree with you partially, I mean the approach is good, but you will still need support if your site goes down or you need some design or code doing so the site works as you require, or so you can target google??

    But well done starting a new site, it's a shame you cannot retrieve your site from Quantum!

  • I just found Tazamo on LinkedIn, they actually asked me if I would like to endorse them.
    http://linkd.in/Tlm0zO
    Steve Bebb and Kieran Watson
    In my dealings with Quantum I never came across either of them.
    Is it sure they are the same people as Quantum?
    If so, would it be the right thing to post our experiences with them on LinkedIn as 'endorsement' for Tazamo?

  • Hey Carmen, yes these are the same people! Both guys worked at Quantum and one of them was in-fact in management.